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23 Things Your Pizza Guy Won’t Tell You

Love pizza? Get smarter about service with our list of things pizza delivery people wish you knew before dialing in your order.

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Pizza guy on phoneiStock / Miodrag Gajic

It’s a pizza, not a lifetime commitment

Pizza places tend to be busy, especially on the weekends, so be sure to choose your toppings before you call.

Need some inspiration? Check out these surprising ways to top pizza.

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Kid pulling phone prankiStock / victorass88

We know when kids are prank-calling us

They can’t mask their voices very well. The smart ones block the phone number, but most don’t.

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Man getting three pizzasiStock / PeopleImages

Accidents happen

If a delivery person drops your pizza on the way, sometimes they’ll shake the box to get the cheese to slide back on right, if the damage isn’t great.

That’s not even our worst offense; listen to these secrets fast food crews won’t tell you.

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Handmade fresh fire baked pizzaiStock / Dan Moore

Patience, please

It takes about 20 minutes to go from raw dough to fully baked pizza. And then it takes time to drive to your house.

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Pizza delivery courier in shirtiStock / sergio kumer

Why don’t we deliver to some neighborhoods?

Nearly all places have a certain radius that they’ll deliver pizzas. If you fall outside of that radius, we won’t deliver to your place because it will take too long to drive to, resulting in a cold pizza.

By the way, here’s how to reheat pizza so it’ll taste just as good the next day.

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Answering dooriStock / livecal

Before you open the door,

We’d prefer that you have a shirt on (and definitely some pants!).

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Man with wallet full of cashiStock / &#169 Dennis Hoyne

You ordered the pizza

You know how much it costs. Please have your money (and tip) ready when you answer the door.

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Pizza guy holding pizzaiStock / vgajic

We don’t have the authority to give you a discount

Really, we don’t. We’re just the delivery guy. Next, check out the things your restaurant server isn’t telling you. 

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Pretty young woman conversing on cellphoneiStock / Pablo Calvo

Use your manners

When you open the door, please hang up your cell phone or put it down. It makes the exchange go more slowly, which can end up delaying other deliveries.

This city has the best pizza in America—and it isn’t New York.

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Searching for money in coach cushionsiStock / IPGGutenbergUKLtd

We’re human beings

When you see us drenched and shivering in the rain, it’s not nice to close the door in our face while you search for some quarters in the sofa cushions.

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Tipping pizza guyiStock / Izabela Habur

Tips should be 10 to 15 percent of your order

If you order a lot of pizza—say, hundreds of dollars’ worth, for a party or something—but give a $1 tip, that’s not cool. Most likely that was the only order for the trip, meaning it is more time-consuming.

Here’s how much you should tip in nearly every situation.

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Gated Limestone VillaiStock / alphavisions

The more gated the community, the more guarded the wallet

The best tips actually come from middle- and lower-class people who know what we go through. In fact, a recent study revealed this is how Americans really tip.

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Soda can exploding as it is openediStock / Evren Ata Deniz

I remember customers who don’t tip

If you’re a repeat customer who doesn’t tip, just know that delivery people remember who you are. While we’d never do anything to jeopardize our job, holding back on a tip might result in a longer delivery time.

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Pizza guy waitingiStock / vgajic

I can’t wait forever

We’ll knock on your door three times and call you on the phone twice. If you don’t answer, we’ll continue on with our delivery schedule.

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Guys moving furnitureiStock / Petrea Alexandru

Some people want more than just pizza

A guy once ordered pizza from me just so he’d have some help moving his sofa up a flight of stairs. I agreed to help him and he gave me a few extra bucks. It was definitely cheaper for him than hiring someone to move it.

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Empty walletiStock / kone

We can’t afford to be choosy

We have some fantastic customers and some who are just terrible. But we’ll deliver to them all—this is what we do. Here are the secrets restaurant owners wish they could tell you.

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Kid driving car while on phoneiStock / GregorBister

We’re usually just kids

If the weather outside is really terrible, a lot of pizza places will not accept any delivery orders and instead suggest a pickup order. This is to keep the delivery people safe since many of them are younger, less experienced drivers.

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Writing checkiStock / David Sucsy

There are always special customers

Like the little old lady who wants to pay her bill with a $5 check. We’ll probably take it because none of us want to be mean to a grandmother.

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Guy delivering pizza to houseiStock / YinYang

Keep it short and sweet

We act like we want to have a conversation with you at your door, but we don’t unless we know you well. We will still be nice, but keep in mind we have more deliveries to get to.

Have you heard of this amazing pizza trend in the Midwest?

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Man flipping pizza doughiStock / Danin Tulic

The majority of our employees work 12-14 hours a day

At the end of the day, we just want to go home. So, please don’t call for a delivery at closing time and then be upset when we can’t accommodate you. Here are some savvy ways to save money when eating out.

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Driver Talks on Cell PhoneiStock / GregorBister

We use our own cars to deliver pizza

Which can add a lot of wear-and-tear to them. Last week, one of our guys smashed his car into a pole on an icy road. Now he has to use a rental car for work.

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Line of buildings including pizza shopiStock / Linda Steward

If you live across the street, please don’t call for a delivery

Though it might seem convenient for us to drop something off so close, it can actually jam-up our delivery schedule since someone will have to walk it over. It would be much preferred to order for pick-up. Plus, it will be cheaper for you!

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Friends sharing pizzaiStock / Sasa Dinic

Most of us are over pizza

Restaurants give staff free or discounted food, which means we often end up eating a lot of the same things. Once we get sick of them, we won’t be ordering a pie for ourselves even if it has the most irresistible pizza toppings.

Reader's Digest
Originally Published on Reader's Digest